Resp & Qualifications

PURPOSE:
Defines, designs, and develops system requirements. Coordinates design of subsystems and integration of total system. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyzes system problems in support of developing system implementation solutions.
ESSENTIAL FUNCTIONS:

• Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
• Automates the installation and configuration of applications in development and productions environments.
• Develops and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis.
• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Evaluates new systems by performing in-depth tests, including end-user reviews.
• Researches software and related products to support recommendations and purchasing.
• Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes.

SUPERVISORY RESPONSIBILITY:
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:
Education Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

ITIL Foundations v3 within 180 Days Preferred.

Experience: 3 years software, hardware and/or systems engineering.

Required Software Skills:

• RoboHelp 2017 and 2020, Madcap Flare, Jira, Confluence and SharePoint.
• Programming skill using Java, Net, CSS, and HTML 5.
• XML documentation, O365 Word, PDF.
• Java Runtime Environment (JRE).
• Microsoft Visual Studio/ Team Explorer 2015 or later (Azure Dev Ops connections).
• Git for Windows/Mac (Git connections) and GIT for future integration to RoboHelp 2020.
• Adobe FrameMaker 2019 Update 2 or later.
• Adobe Captivate.
• Apache Tomcat.
• Visual basic, C/C and java for custom dialog box used with outputs.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of system engineering tools.
• Knowledge of programming languages and web based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across team.
• Excellent communication skills both written and verbal.
• Require complete understanding of RoboHelp server - security, hosting html5 and CSS content, gather analytics and provide reporting, manage user rights, data security, seamless self-service deployment.
• Import content from multiple sources and ingest modern formats like Markdown, and legacy formats like Word and HTML5.
• Write and provide CSS and Java scripts as necessary.
• Configure settings to customize the appearance and capabilities of output.
• Implement conditional content to show or hide content depending on the need of the user or output.
• Generate or publish the output for multiple platforms, such as web, mobile, and print (Responsive HTML5, PDF, Microsoft HTML Help (CHM), Frameless, Mobile App, and more.
• Produce high-quality contextual reviews to streamline live collaboration with reviewers.
• Guide multiple reviewers to markup the topics at the same time.
• Build the navigation with text and images are linked to other content and decide the content hierarchy or organization scheme.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range:  $73,512 - $146,003

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Organizational Change Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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