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Who We Are
NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.
***For this opportunity, the candidate selected must follow Pacific Time hours from 8:30am-5pm PST (11:30am-8pm EST) (10:30am-7pm CST)***
Summary of Role:
NFP is seeking a Customer Service Representative to provide call center support for our employee benefit clients. The ideal candidate will provide exceptional customer service by assisting new and existing clients with benefit enrollment, claims resolutions, eligibility, ordering id cards, locating in-network providers, benefit education and other issues.
Essential Core Duties and Responsibilities:
Desired Skills:
Desired Qualifications: Customer service experience is required. Call center experience is preferred but not required.
Education: High School Diploma
Working Conditions: Remote, PST 8:30 am – 5:00 pm
What We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
Full Time
$58k-75k (estimate)
04/11/2024
06/26/2024
careersinc-pr.com
BIRMINGHAM, ENGLAND
100 - 200
2005
MUKESH PATEL
$5M - $10M
The job skills required for Client Support Specialist (Remote) include Customer Service, Call Center, Microsoft Office, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Client Support Specialist (Remote), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist (Remote). You can explore the career advancement for a Client Support Specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.