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Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware.
Troubleshoots laptop / desktop PC problems. Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
The Help Desk Specialist will be interfacing with users, therefore you should be articulate in your communications. Ability to explain technical intricacies to end users in a way that is easily understood.
Maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Help Desk Specialist Responsibilities :
Help Desk Specialist Qualifications :
Windows 10 / 7, Mac OS 10.8 / 10.9, and Microsoft Office suite
Desired Certifications :
Last updated : 2024-04-02
Full Time
$66k-83k (estimate)
03/04/2024
04/05/2024
The job skills required for Help desk technician include Help Desk, Troubleshooting, Customer Service, Technical Support, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.