48 Customer Service Associate Jobs in Rochester, MN
Career Finder is Hiring a Customer Service Associate Near Rochester, MN
Minnesota Energy Resources delivers natural gas to customers in 179 communities across Minnesota.
MER, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate in our Rochester, Minnesota location.
Job Summary
A Customer Service Associate provides efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Performs a variety of customer accounting activities. Investigates and responds to customer inquiries regarding account or service issues. Provides general administrative duties in the efficient and safe operations of the office. Effectively utilizes specialized computer systems (CIS) and WMIS. Performs construction service design work and general clerical duties as assigned, such as, data entry, filing, maintaining records. Lastly, where applicable, supports Service Choice business as needed.
Job Responsibilities
- Handle customer requests:
- Communicate technical information to customers, contractors and crews for new services.
- Calculate billing adjustments.
- Support field personnel.
- Process work requests:
- Process paperwork, process billings.
- Obtain additional information and forward to appropriate parties.
- Communicate with various parties in job planning.
- Effectively utilize specialized computer applications dealing with customer billing:
- Prepare correspondence as required.
- Perform credit and collection work balancing customer satisfaction with Company policy.
Minimum Qualifications
- High School Diploma, HSED, or GED.
- 3 years experience with customer service, billing and spreadsheet creation for monitoring processes.
End Date: 05/09/2024
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements
Job Summary
Full Time
$44k-54k (estimate)
04/27/2024
06/26/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
Similar Jobs
Popular Articles
