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Hours for this position will be 6pm-6am Wednesday through Saturday.
Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed. Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude. Essential Duties and Responsibilities: Respond to user requests for support and resolve problems; Monitor and respond quickly and effectively to requests received through the helpdesk; Install, test and configure new workstations, peripheral equipment and software; Monitor system performance and functionality; Provide support to our driving associates in person and over the phone; Document process and solutions; Participate in Refinery projects as assigned. Qualifications REQUIRED: Any combination of education, training, and experience providing the following knowledge, skills, and abilities Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful. Abilities Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM. Hours for this position will be 6pm-6am Wednesday through Saturday. Experience, Education, and Training A Bachelor�s Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.
Job Types: Full-time, Contract
Pay: $20.00 per hour
Benefits:
Experience level:
Schedule:
Work Location: In person
Full Time | Contractor
Business Services
$53k-66k (estimate)
03/28/2024
04/28/2024
careeremploymentservice.com
Bartlesville, OK
<25
Business Services
The job skills required for Help Desk Technician include Customer Service, Technical Support, Problem Solving, Networking, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.