Hours: M-F 7:30a-4:00p, Wage-$15-$16/hr

Summary/Objective
In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Operate multi-line telephone and paging system.

2. Answer incoming calls, determine the nature of the call and route the call to the appropriate party.

3. Locate personnel by using overhead paging system.

4. Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.

5. Reports suspicious behavior to the supervisor on duty.

6. Responds to inquiries regarding job openings and distributes job applications to perspective employees.

7. Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.

8. Responsible for reporting all guest and Resident concerns to the appropriate department head.

9. Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.

10. Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.

11. Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.

12. Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.

13. Communicates and interacts effectively and tactfully with Residents/guests, visitors, families, peers and supervisors.

14. Attend and participate in departmental meetings and in-services as directed.

15. Respond special requests made by residents and family members.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a health care setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role may also come into contact with patients who may have contagious illnesses.

Physical Demands
The role is largely sedentary; however, some miscellaneous tasks might be assigned which might require the ability to lift, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work
This position is part of a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Travel
No travel is expected for this position.

Required Education and Experience

1. High school diploma or equivalent.

Preferred Education and Experience

One year experience in a customer service role.

Additional Eligibility Qualifications
None for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.