CHI Health Immanuel located in North Omaha just off of I-680 on 72nd Street offers a full-service hospital cancer center rehabilitation center specialty spine hospital and more. For well over a century our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Immediate opportunity for a Clinic Receptionist – Immanuel Partial Hospitalization

With you in mind, we offer the following benefits to support your work/life balance:

• Health/Dental/Vision Insurance 
• Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
• Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO) 
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Adoption Assistance
• Wellness Programs
• Flexible spending accounts

CHI Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, includes 150 clinics delivering quality care to patients across Nebraska and southeast Iowa. Our full-service network provides a variety of Primary Care & Priority Care Services, including Family, Internal, Geriatric, and Pediatric Medicine, in addition to several specialties to deliver custom care based on the unique needs of our patients.

PRINCIPAL ACCOUNTABILITIES:

Customer Service:

• Greets and directs the clients and other visitors in a prompt and courteous manner. Utilizes skills to assure satisfied clients.

• Notifies the providers of client’s arrival. Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time.

• Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs. Assures confidentiality of patient and other hospital information.

• Effectively triage telephone calls and prioritize the needs of the caller.

• Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel.

• Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service.

• Apply knowledge of CHI Health levels of care and managed care contracts to facilitate appropriate referrals for individuals inside and outside the CHI Health system.

• Maintains strict confidentiality of all client information.

Schedules/Registrations:

Responsible for scheduling, canceling, rescheduling client appointments for physicians, nurse practitioners and psychologists. For therapists, clinic office specialists will be responsible to assist with cancellations and rescheduling appointments. Works directly with physicians/providers in maintaining the accuracy of their schedules. Provides secretarial support to physicians/providers, upon request.

Experience

Previous experience in a medical setting preferred.

Education

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.

Knowledge/Skills/Abilities

Must have a strong personal initiative, organizational skills, problem solving skills and customer service skills. Must possess the ability to perform multi-tasks in a high volume work environment.