About Us

Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services, Medicaid Waiver Program.

We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.

General Summary

The Case Manager Supervisor oversees a team of case managers, ensuring that they provide effective and efficient service to clients in need of guidance, support, and resources. This role involves coordinating the team's efforts, monitoring the quality of care and service provided, and implementing strategies to meet organizational goals. By fostering a collaborative environment, the supervisor ensures that case managers are well-equipped to address the diverse needs of their clients. Through leadership and oversight, the Case Manager Supervisor plays an integral role in ensuring that clients receive the support they need to navigate their challenges, while also contributing to the continuous improvement of the organization's service standards.

Essential Duties and Responsibilities

Conducts weekly supervisions with Case Management Personnel at the direction of the Program/District Manager to ensure deliverables.

Monitors service delivery to individual clients to ensure services are being provided as appropriate and effectively meets the client's needs.

Delegates/Conducts mandated State Trainings during supervisions as needed.

Thoroughly understand the scope and purpose of the State Regulations.

Conducts or arranges in-person training and oversight of production for new/existing Case Management personnel.

Keeps Program/District Manager informed of progress and problems associated with duties.

Reports staff performance issues to Program/District Manager.

Motivate Case Management Personnel for quality service delivery and daily expectations.

Assures that statistical data is accurate, compiled and submitted on a regular basis in the State Database and Care Lync internal data tracking.

Meets with Program/District Manager at least weekly to discuss and review cases and Case Manager performances.

Submits PIP to Program/District Manager for approval.

Meets with Case Manager to deliver and monitor PIP.

Assists in development and revision of workflow and procedures as needed.

Attends organizational meetings, and training as required.

Adhere to high ethical standards as well as Care-Lync agency standards.

All other duties assigned.

Qualifications

Bachelor's degree in social work, sociology, psychology, or a related field, AND

Three years' experience in the human service or health related field.

Ability to effectively coordinate and communicate with clients, service providers, public, and other staff members.

Ability to motivate staff members.

Skills in team building and group dynamics.

Knowledge of community organization and service system development

Problem solving skills and techniques.

Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.