Job description

Responsibilities:

The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on pre-owned vehicles, internet leads, and providing general information.

Essential Duties as following:

- Handle all guest inquiries with a focus on 100% guest satisfaction.

- Receive inbound calls on pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to any of the multiple Car Factory locations.

- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.

- Maintain and communicate exceptional product and inventory knowledge to our guests.

- Gather and track all guest data as directed; accurately enter into our CRM.

- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.

- Work in close proximity with your Manager to create a team based environment.

- Facilitate timely follow up on all internet leads as directed by management and/or procedures.

- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

- Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.

- Proficient in basic math and writing skills.

- Proven customer service track record or obvious desire to provide next level customer service.

- Bilingual is a must (English / Spanish)

Job Type: Full-time

Salary: $52,000.00 - $70,000.00 per year

Schedule: 8 hour shift

Experience:

Customer service: 1 year (Preferred)

Sales: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Employee discount
• Referral program

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Monthly bonus
• Performance bonus

Work Location: In person