**Customer Service Representative**

**General**

Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives! This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers. Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths!

**Job Description**

The Customer Service Representative will be responsible for performing the following job duties:

Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.

De-escalate situations involving dissatisfied customers by offering patient assistance and support.

Make outbound collection calls.

Review customer accounts and provide updates and information about the account.

Collaborate with other Customer Service Representatives to improve customer service.

Other tasks as assigned.

This position will be in the general Dallas-area.

**Qualifications**

A Customer Service Representative will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.

No previous call center experience is necessary!

A high school diploma or GED is required.

Fluency in English language is required. Fluency in Spanish is considered a plus, although not required.

**Responsibilities**

Keep track of assigned accounts and assist in keeping customers current in their obligations.

Plan course of action to get customers who are delinquent current again.

Negotiate payoff deadlines or payment plans.

Handle questions or complaints.

Investigate and resolve discrepancies.

Create trust relationships with customers when possible to avoid future issues.