Human Resource Manager

Peachtree Corners, GA

JOB SUMMARY:

SUPERVISORY RESPONSIBILITIES:

• Supervise HR Coordinators and Generalists
• Set goals and performance targets for HR staff and provide constructive feedback to help achieve them
• Help with recruiting, interviewing and onboarding new Generalists within the HR department

ESSENTIAL FUNCTIONS:

Responsibilities:

• Conduct, guide and act as escalated point of contact for investigations and associate relations activities including conflict resolution, performance issues, disciplinary action and terminations
• Oversee ticketing system, hotline cases, background checks, I9s and other HR activities. Develop service level metrics to measure and monitor progress
• Review internal HR SOPs/processes. Assess the efficiency of current HR activities to improve efficiency and decrease 'busy work' whenever possible
• Administer and advise on PTO and sick pay
• Understand and help others to interpret company policies and federal and state laws
• Provide status updates and escalate items to HR Director as needed/required
• Handle special projects as needed

*Performs Additional Responsibilities As Assigned*

QUALIFICATIONS:

education and/or experience:

• Bachelor's degree, preferably in Human Resources, Business or related discipline
• 5 or more years of experience in Human Resources, ideally within large, rapidly changing organizations with a large blue collar employee population
• 2 or more years of supervisory experience
• HR Certification preferred
• Experience with Service Now preferred

knowledge, skills and abilities:

• Effective communicator (verbal and written) that can present findings and gain agreement on recommended solutions and outcomes
• Organized with the ability to prioritize and manage multiple projects and tasks effectively and to delegate when appropriate
• Strong analytical and problem-solving skills
• Acts with integrity, professionalism and confidentiality at all times
• Thorough knowledge of employment-related laws and regulations
• Intermediate technology skills with a 'can-do' attitude toward new software
• Curious mindset with an interest in getting issues resolved and over the finish line.