The Capital One Retail Bank Compliance team is seeking a Compliance Advisor Senior Manager (Senior Manager) with a passion for advising and collaborating with business partners to mitigate consumer compliance risk and to take care of our customers. The Senior Manager will join our Retail Bank Compliance team and act as a critical partner in the planning and execution of business initiatives to ensure compliance with federal and state consumer laws and regulations. The Senior Manager will use their relationship building, expertise, and communication skills to analyze risks and drive actions that sustain business objectives and processes in a well-managed and compliant way. A successful Senior Manager in this role will be highly self-motivated and possess a growth mindset, as well as be forward-thinking about the evolution of the consumer banking regulatory environment, technologically adept, and a keen problem solver.

Responsibilities

• Provide guidance and effective challenge to our Retail Bank business on consumer compliance risks

• Maintain subject matter expertise of existing consumer banking laws and regulations, including Reg CC, Reg DD, Reg B, FDCPA, FCRA, ADA, SCRA, Reg E, Reg O, UDAAP, CRA, and state laws pertaining to Estates, Levies & Garnishment, Powers of Attorney, and Trusts

• Communicate with and support business leaders through one-on-one and group/project interactions

• Execute risk assessments and independently evaluate the effectiveness of the business's risk mitigation actions

• Actively engage in problem solving and knowledge sharing with others within the Compliance and Legal departments

• Advise the business on the development of effective consumer compliance controls and monitoring and steps to take to comply with changes in consumer banking laws and regulations

• Closely follow emerging consumer banking trends, including the development of new laws and evolving emerging risks

• Participate in and support Compliance senior leadership with risk reporting and regulatory engagements

The ideal candidate will possess:

• A focus on results and achieving short- and long-term goals

• A proven track record of supporting and working across groups and functions and with a senior management team

• Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry

• Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team

• Highly developed interpersonal, presentation, and communications skills (written and oral)

• Strategic influencing skills, with the ability to build understanding and agreement among diverse groups

• Strong judgment, integrity, and discretion in handling highly sensitive issues

• Strong project management, process management, and organizational skills

• Ability to balance operating independently with appropriate escalation to and interaction with senior leadership

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 5 years of experience in compliance, legal, risk management, or audit

• At least 5 years of experience supporting, partnering, and interacting with business clients

Preferred Qualifications:

• Juris Doctor or Master's Degree

• 6 years of experience in compliance, legal, risk management, or audit

• CRCM (Certified Regulatory Compliance Manager) certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).