WHO WE'RE LOOKING FOR
Do you enjoy teaching software usage and helping customers to resolve computer issue? Capital Metro is hiring a System Support Specialist and needs your skills. Come start your IT career at CapMetro!
The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Customer Service

o Diagnose and resolve user problems.
o Train internal customer on Edge Device software.
o Manage user access to software.
o Provide after hours on-call support on a rotational basis.

• Edge Device hardware management

o Assist in installation and minor maintenance
o Assist in contracted maintenance and license management
o Assist in inventory maintenance

• Edge Device software management

o Assist in installation of upgrades and minor maintenance
o Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.)
o Assist in Inventory maintenance

• Provide technical support on projects as assigned
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

WHAT YOU BRING

• High school diploma or equivalent
• One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship.

Knowledge, Skills and Abilities:

• Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
• Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems.
• Good oral and written communication skills and ability to establish and maintain effective working relationships.
• Ability to coordinate several diverse job requirements and projects.
• Ability to lift and carry 70 lbs. with assistance.

WHAT’S IN IT FOR YOU

• Work with a diverse, collaborative and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
• Utilize our free and reduced fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Child Care and Learning Center.
• …and much more!

WHAT YOU SHOULD KNOW
Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
PAY RATE COMMENSURATE WITH EXPERIENCE