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Duties and Responsibilities:
1. Supports core functional system targeted applications (Benefits1) and tasks. Includes understanding of end to end process. Demonstrates the ability to create and run simple queries. Includes all previous grade level expectations.15%
2. Ability to serve as an IT&D Sales and Product Solutions department project lead for department/corporate projects and/or maintenance activities as assigned. Includes the ability to communicate project team status updates verbally and in writing to all team members. Ability to identify potential projects risks and contingencies. Consider root cause analysis and identify process improvement opportunities. 15%
3. Ability to elicit and/or document detailed business requirements and/or user stories to support configuration and system changes.10%
4. Understand end to end processes and down stream impacts when system and process changes occur. Organizes information and data to identify and explain major trends, problems, and causes. Includes all previous grade level expectations.10%
5. Serve as a subject matter expert for sales and product solutions business processes and technical detailed knowledge.15%
6. Mentor less experienced staff in an informal setting. Responds to questions from internal and external customers. Act as a “coach” to staff learning department functions. Ability to document processes and procedures.10%
7. Ability to summarize verbally and in writing advanced analytical research that is understandable to the intended audience. Ability to facilitate meetings including preparing agendas, minutes, and other documentation as needed. Communicate any roadblocks or impacts to both management and business areas.10%
8. Performs application testing for maintenance and corporate projects. Ability to write test plans, set up test data, execute test scenarios and document defects. Review and coordinate testing with business areas. Communicate test status and milestones to dept and project management. Serve as a test lead on projects. Evaluate and effectively communicate testing defects and negative business impacts to ensure they are being addressed with a sense of urgency.15%
Leadership:
Ability to lead meetings and give presentations to both management and staff. Includes the ability to develop teamwork among diverse groups.
Skills:
Ability to analyze problems and issues, determine impact, and develop business solutions for system changes. Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.
Ability to plan, organize, lead and control projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.
Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team.
Knowledge:
Experience:
Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and three years' relative experience.
Experience working with Benefits1® as an integrated business system that handles sales and product solutions business processes. Familiar or experienced in any of the peripheral systems, including Facets.
Education and Certifications:
Physical Demands:
While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds. (Note: this statement was pre-populated)@@Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions. (This is what we used prior)
Other:
Full Time
Insurance
$64k-79k (estimate)
02/23/2024
04/03/2024
capbluecross.com
HARRISBURG, PA
1,000 - 3,000
1938
TODD A SHAMASH
$500M - $1B
Insurance
Find all of our current job openings at capbluecross.com/careers. We're a Harrisburg, Pa.-based health insurer dedicated to improving the health and well-being of our community. Our focus is on tangible results for our customers in Central Pennsylvania and the Lehigh Valley, offering group and individual insurance, health and wellness support, and so much more. Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association serving 21 counties in Central Pennsylvania and the Lehigh Valley.