About CapinCrouse

• Detailed communication with employees and vendors as required via phone, email, and ticketing system, keeping all parties informed of issues, progress, changes, and resolutions
• Ability to work in a fast-paced, primarily remote team environment
• Ability to work independently with locating information to assist an employee
• Identifies, researches, and resolves technical problems of moderate complexity
• Resolves issues or provides escalations in a timely and professional manner
• Documents, tracks, and monitors the problem using applicable systems and tool.
• Maintains internal documentation as changes are made or information is discovered
• Provides basic user training as needed to resolve user questions or problems
• Provides basic metrics and reports to management regarding tickets worked, SLAs, etc

• Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by CapinCrouse
• 1-2 years of experience in similar role preferred.
• Ability to provide basic support of laptops, printers, and other peripheral devices.
• Strong organizational and customer service skills
• Ability to multi-task.
•  Must be passionate about contributing to an organization focused on continuously improving consumer experiences ask and adapt to changes quickly.
• Effective verbal and written communication skills.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Technical awareness: ability to match resources to technical issues appropriately.