1 IT Support Specialist I Job in Lawrenceville, GA
Capital City Home Loans Llc is Hiring an IT Support Specialist I Near Lawrenceville, GA
Job Details
Description
Position Summary:
Responsible for answering and replying to helpdesk inquiries. Responsible for providing technical assistance and support related to computer systems, hardware, or software. The Helpdesk is the first level of support and response for clients. Adheres to policies and procedures. Maintains confidentiality of company records. After acclimation this will be a hybrid position with 2 remote days and 3 days in our Lawrenceville GA office.
Essential/Primary Job Functions:
- Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Document all calls in our HelpDesk ticketing system
- Ability to identify and organize tickets according to priority and forward tickets to engineers and technicians
- Prepare computer equipment with required items and software for operation
- Install, modify, and repair computer hardware, software and peripherals for users
- Assist second level support when necessary
Preferred Job Requirements for Essential/Primary Job Functions:
- Outstanding customer service and communication skills (verbal & written)
- Basic PC Hardware knowledge
- Proficient with Microsoft Office products
- Proficient with Windows 10
- Good troubleshooting and diagnostic abilities with hardware and software issues
- Basic Microsoft Active Directory administration knowledge
- Basic M365 knowledge
- Ability to multi-task
- Willing and eager to learn and advance
- Education/Work Experience:
- Associates degree in computer science preferred or equivalent experience
- Customer service experience
- Experience troubleshooting PCs, laptops, mobile devices and printers
Capital City Home Loans is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, genetic data, marital status, sexual orientation or other legally protected status.
Qualifications
Job Summary
Other
$50k-63k (estimate)
03/28/2024
05/28/2024
capitalcity-bank.com
Atlanta, GA
<25
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