Customer Service Representative

The right fit is important.

If you believe in high-quality, great design and teamwork, you and Capezio/Ballet Makers are a perfect match! Since 1887, we are the nation’s largest manufacturer, wholesaler and retailer of women’s, children’s and men’s dancewear, recreational and performance clothing and footwear. We seek a Customer Service Representative for a Full time Hybrid position based out of Totowa, NJ headquarters.

Reporting to the Customer Service Manager, your primary responsibility for this role will be to support the customer service team in an assortment of general customer service functions that will include but not limited to; order entry, returns processing, fielding general customer service phone calls and emails.

Job Description:

· Respond professionally to phone and e-mail which include placing orders and answering questions about specific dance apparel

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Order management between web system and company ERP & WMS systems.

· Return/Credit Processing

· Performs other related duties as assigned

· General Customer Support including but not limited to:

· Order/Backorder Status

· Item Availability

· Tracking information

· Product knowledge

Requirements:

· Excellent communication skills including active listening

· Service-oriented and able to resolve customer grievances

· Proficient computer skills with the ability to learn new software

· A general interest/knowledge of the dance industry

· Customer service experience required

· Strong understanding of Microsoft Office

Not required but a definite Plus:

· Bilingual

· Experience in dance

· Basic knowledge of Customer Management Systems or E-Commerce Systems

Competitive salary ($40,000-$45,000, based on experience) plus competitive benefits package including healthcare, dental, 401k, employee discounts, and more! Email resume. Equal Opportunity Employer.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Totowa, NJ 07512