Wilmington's premier seafood group, Cape Fear Seafood Company, is looking for a passionate and dynamic Front of House Manager. Candidates should have multiple years experience working in upscale, high-volume restaurants, can manage & work well with other staff members, stay positive while working long hour days, organized, detail oriented & have excellent customer service. Must be able to consistently work an average of 50 hours a week (some shifts may be 10 hours on your feet) . If you are looking for a company with plenty of room for growth and opportunity, you are encouraged to apply.

https://www.capefearseafoodcompany.com/careers

Summary of Position:

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities:

• Be a visionary, let's grow.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Restaurant type:

• Casual dining restaurant

Experience:

• Serving or Bartending: 2 years (Required)
• Management: 1 year (Preferred)
• Full Service Restaurant: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Wilmington, NC 28401 (Required)

Work Location: In person