Job Title: Front Desk Administrator

Company:Summit Orthopedics Division of CAO

Location:Chevy Chase, MD and Washington, DC

Job Description:
We are seeking a Front Desk Administrator to join our team and play a key role in providing excellent patient service and administrative support. The ideal candidate will be organized, detail-oriented, and customer-focused.

Job Duties:

• Answering incoming calls and providing assistance or directing calls to the appropriate department.
• Greeting and checking in patients upon arrival, ensuring all necessary paperwork is completed accurately and efficiently.
• Checking out patients after appointments, processing payments, and scheduling follow-up appointments as needed.
• Verifying insurance coverage and obtaining necessary authorizations for procedures or treatments.
• Managing the clinic schedule for doctors, including scheduling appointments, rescheduling as needed, and handling cancellations.
• Preparing patient charts and ensuring all necessary documentation is complete and accurate for the following day's appointments.
• Assisting with administrative tasks such as filing, data entry, and maintaining patient records.
• Providing excellent customer service to patients, addressing any concerns or inquiries with professionalism and empathy.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Prior experience in a medical office setting, preferably in a front desk or administrative role.
• Proficiency with electronic medical records (EMR) systems and basic computer skills.
• Strong communication skills, both verbal and written, with the ability to interact effectively with patients and staff.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Ability to maintain confidentiality and adhere to HIPAA regulations.