IT System Specialist

As an industry leader we are looking for an exceptional IT Systems Specialist to join our Corporate based IT team. This position will play a key role in performing analytical, technical and administrative work in the planning, design, installation, documentation and administration of all server applications and hardware.

The System Specialist will coordinate the testing, rollout and application of ongoing software patches/upgrades for servers. This role will serve as lead technical troubleshooter on complex server hardware, application issues and network related issues.

The IT Systems Specialists are responsible to design, implement, maintain and troubleshoot all systems on the LAN/WAN. The Systems Specialist will also have helpdesk responsibilities including Level I/ II support. They will also provide day-to-day onsite and offsite technical support and travel to remote offices to provide systems support as needed.

Canyon Home Care & Hospice is a fast-paced environment which requires high-energy and a positive attitude. We are looking for someone who is organized and follows through to task completion, who will take initiative to solve challenges and who is always professional with clients and colleagues.

Responsibilities:

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Responsible for capacity, storage planning, and database performance

Manage all Technology Vendor relationships

Continual improvement of IT framework

Identify points of improvement our IT Communicate with management regarding any recommendations involving change in processes that will improve efficiencies for approval

Qualifications:

Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

3-5 years of network administration, or system administration experience

System administration and IT certifications, Microsoft, or other network related fields are preferred

Working knowledge of Windows Systems (AD, Servers, Desktop),

Experience with O365 and components – Teams, Sharepoint, etc.

Working knowledge of virtualization, hypervisor or equivalent

Strong knowledge of systems and networking software, hardware, and networking protocols

Experience with scripting and automation tools

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Ability to create and foster working relationships within organization

Ensure that all licenses, training, and practices are up to date and compliant with all State and Federal Laws.

Behaviors:

Keen attention to detail

Collaborative working style and team player attitude

Ability to work independently with little supervision

Outstanding organizational skills and ability to prioritize tasks

Demonstrated desire to explore, discover and create

Physical demands:

The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job position is designated as a safety sensitive position.

Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

Must be able to carry and transport up to 25 pounds up to 60 feet.

Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.

Requires excellent visual acuity and manual dexterity.

Requires sitting for extended periods of time. Must be able to type for extended periods of time.

Requires being able to hear and speak with others in-person or on the phone.

Must adhere to regular and predictable attendance

We offer a generous Paid Time Off plan for our Full-Time employees. We also offer highly competitive compensation rates plus Health, Dental, and Vision insurance.

Canyon Home Care & Hospice is an equal opportunity employer Female/Veteran/Disabled/Minority