You haven't searched anything yet.
Description :
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Surgical Service Representative acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
This poosition drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment.
Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.
Promotes STERIS growth through identifying and recommending products and services to Customers
What You Will Do
This includes : disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.
e., schematics, diagrams, technical manuals, etc.).
Perform site visits for small projects and coordinate activities with project managers and / or installers.
maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.
Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
Pro-actively respond to and resolve Customer problems / issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.
Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products / services to Customers.
Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
These may include OR Protocol and Sterile Field guidelines.
Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.
What You Will Need
Preferred Experience
We Offer
Competitive Salary
Annual merit bonus and incentive plans
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Extensive service training and coaching program
Tuition assistance
Opportunities for advancement
Pay range for this opportunity is $49,551.85 - $69,298.32. This position is eligible for BONUS PARTICIPATION OR a INSERT COMMISSION RATE RANGE, IF APPLICABLE commission.
Minimum pay rates offered will comply with county / city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life / AD&D plans and the company’s 401k plan.
Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.
Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week.
Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.
STERIS is a $5 billion, publicly traded (NYSE : STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request.
The program may be obtained at your location’s HR Office during normal business hours.
Last updated : 2024-02-24
Full Time
Medical Technology
$40k-51k (estimate)
02/27/2024
04/10/2024
cantelmedical.com
LITTLE FALLS, NJ
3,000 - 7,500
2021
GEORGE L FOTIADES
$1B - $3B
Medical Technology
Cantel is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units: Endoscopy Endoscopy procedure disposables include single-use valves and irrigation tubing. Medical device reprocessing systems, disinfectants, detergents and other supplies are used to disinfect high-level endoscopes. This segment is operated through MEDIVATORS. Water Purification and Filtration Water purification systems for dialysis facilities, including hemodialysis dialyzer and reprocessing systems, as well as sterilants and filtration products.... This segment is operated through Mar Cor Purification, Inc. and MEDIVATORS. Healthcare Disposables Single-use, infection prevention products used primarily in the dental market including face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, instruments and disinfectants. This segment is operated through Hu Friedy Group
More
Show less
The job skills required for Service representative include Field Service, Customer Service, Installation, Troubleshooting, Repairing, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
01/08/2022: Orlando, FL
Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
03/20/2022: Bangor, ME
Service representatives may also offer additional sales and products, sell products or services directly.
02/02/2022: Springfield, MO
Measure and analyse customer feedback.
03/13/2022: Davenport, IA
Service representative are responsible for addressing customer needs and ensuring they have a good experience.
03/09/2022: Syracuse, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
03/24/2022: Worcester, MA
Service representatives typically use a telephone, computer and other office equipment.
01/08/2022: Jackson, MS
Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.
02/16/2022: Columbus, MS
A good service representative should not waste customers’ time by keeping them waiting for too long.
01/17/2022: High Point, NC
The best service representative must have a deep knowledge of how their companies’ products work.
04/02/2022: Washington, DC
Step 3: View the best colleges and universities for Service Representative.