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Hotel Front Desk/ Guest Service Enthusiasts!
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!
With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.
Join us as our Hotel Guest Service Agent/Front Desk at our Canopy by Hilton located at 324 E State St. Ithaca, NY. (Room Count:131)
Successful Candidate will be able to :
? Flexible Scheduling, days, nights, weekends, Holidays.
? Previous hotel Front Desk experience preferred; however, ability gained through 1 years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
? Hilton OnQ Certification is a plus but not required
? Must possess excellent public relations skills and warm and friendly attitude
Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, Check-In / check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.
Job Duties
? Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
? Coordinates the delivery of guest services by other hotel departments and outside businesses.
? Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
? Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
? Handles check-out procedures swiftly and accurately and assists guests on departure.
? Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
? Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
? Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register.
? Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.
? Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
? Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
? Maintains procedures for credit control and handling of financial transactions.
? Maintains procedures for security of monies, guest security and emergency procedures.
? Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
? Performs other assignments as requested.
? Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.
? Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
? Transfers charges and deposits to master accounts.
? Closes necessary accounts at month end.
? Prepares final reports of all daily revenue summaries.
? Posts all room and tax revenues and late charges.
? Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
? Operates and/or understands in-house computer systems.
? Maintains positive communication with accounting department.
? Follows all company policies and procedures as outlined in Policy Manual.
? Is skilled in and responsible for Life Safety Procedures and equipment.
? Participates (at some properties) in MOD schedule.
? Additional duties may be added at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled
Job Types: Full-time, Part-time, Temporary, Internship
Salary: From $17.00 - $20.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Work Location: In person
Full Time
$27k-36k (estimate)
03/15/2024
05/14/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Credit Card, Scheduling, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.