211 Field service representative Jobs in New York, NY
Canon U.S.A., Inc. is Hiring a Field service representative Near New York, NY
Field Service Representative III
Job Locations US-NY-New York
Requisition ID
2024-17560
of Openings
Category (Portal Searching)
Customer Service / Support
Position Type (Portal Searching)
Regular Full-Time
Fixed Salary
USD $21.00 / Hr.
Overview
Under general supervision, will perform a variety office services functions. Tasks may include m ail processing & distribution, c opy / scan / imaging / fax, hospitality, reception and records , depending on customer needs,
Responsibilities
CUSTOMER SERVICE
Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification / resolution, and maximizing opportunities to build relationships
MAIL / PACKAGES / POUCHES
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail / packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy / completeness
SUPPLIES / COPYING / FAXING / ADMINISTRATION
- Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested;
Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
- Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles;
Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
- Perform other administrative duties from inserting, copying and photocopying to faxing as needed
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
May possibly perform any of the following functions at the direction of the Site Manager :
- Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
- Provide reception work such as answering telephones, taking messages and greeting visitors
- May be requested to perform document scanning
- Prepare outgoing items for shipping
- Additional responsibilities that other employees at that site do not perform
- May prepare reports in order to measure productivity and prepare billing charg es
Qualifications
- High school Diploma or equivalent
- 5 years' experience working in a mailroom or professional office environment
- Able to assist other lower level FSRs as necessary
- Thorough knowledge of all shipping procedures
- Ability to perform all necessary computer skills required
- Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
PHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
- May lift and / or move up to 50lbs.
What We Offer :
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
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Last updated : 2024-04-22
Job Summary
Full Time
Wholesale
$66k-83k (estimate)
03/09/2024
07/21/2024
The job skills required for Field service representative include Field Service, Customer Service, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service representative positions, which can be used as a reference in future career path planning. As a Field service representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service representative. You can explore the career advancement for a Field service representative below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
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Client service representatives manage client relationships and provide customer support.
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Performs site visits with Service Partners, evaluates technical and professional performance.
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Prepare and maintain service related documentations.
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Filed service representatives take customer questions, complaints, comments, and concerns.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
02/24/2022: Melbourne, FL
Review field services done with the customer before leaving to ensure 100% resolution.
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Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
02/15/2022: Longview, TX
As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
03/06/2022: New Brunswick, NJ
Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
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Step 3: View the best colleges and universities for Field Service Representative.
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