Company DescriptionCamira is an IT Engineering and Technical Analysis Services company. We are experts in system design, development, testing and deployment and have extensive experience in planning, scheduling, project management and program execution. Our team is built around industry experts, military veterans and professional engineers. At Camira we are dedicated to supporting the mission of the Department of Defense (DoD) and government agencies. We believe tangible results are borne from proper prioritization, effective communication and innovation. Camira’s corporate headquarters is in the Denver, CO metro area. Job DescriptionCamira has an opportunity for a full-time, experienced Product Support/Training Specialist Senior at Scott AFB in Illinois. This position supports software applications for the MAF (Mobility Air Force) Graduate Training Integration Management System (GTIMS) program. This candidate will be responsible for assisting users in support of complex software system applications and provide training as needed. The Product Support/Training Specialist Senior must be able to apply ingenuity, teamwork, and problem-solving skills when handling assignments. The Product Support/Training Specialist Senior will also assist in the development of documentation for system functionality and applications.QualificationsProvide expert-level troubleshooting support to resolve user issues.Assist users via virtual communications or in-personWork with the MAF GTIMS support team to ensure viability and integrity of the system. Track and respond to user issues in concert with other elements of the MAF GTIMS support team.Provide training to users where applicable. Create and update user documentation.DODI 8570 - IAT Level II certification required, CompTIA Security CE (or equivalent)Three or more years knowledge/experience as a user or product support specialist with Training Management Systems Software.Security Clearance: Active SECRET clearance required. Education: Relevant work experience and/or bachelor’s degree in an IT-related field.Additional InformationCamira provides competitive salaries and an excellent compensation package to include:Camira is a Women Owned Small Business (WOSB) and is proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, military or veteran status, disability or any other protected class.Health, Dental and Vision InsuranceLife and Disability InsuranceAdditional Optional Life InsuranceCompany Sponsored 401(k) w/ Safe Harbor Match and Profit SharePaid Time Off10 Annual Paid Holidays (6 Fixed/4 Flexible)Training/SeminarsAnnual BonusesPositive, Flexible Work Environment