The Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Duties & Responsibilities:

• Assists customers with IT requests and issues
• Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network issues
• Create ticket records, monitor/track progress and update on ticket record
• Develop and maintain helpdesk-related technical documentation such as guides, FAQs, SOPs, etc.
• All other duties as assigned

Qualifications:

Minimum Qualifications:

• Minimum of 1 year of relevant technical experience
• Active Secret Clearance at employment start date (an Active Interim Secret Clearance may substitute)
• DoD 8570 IAT-II Certification (e.g. Security CE, CCNA Security or other approved certification(s))

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Physical Requirements of the Position:

• Regular use of hands to handle, feel and touch
• Regular use of hands and arms to reach
• Ability to talk and hear
• Ability to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl
• Ability to lift, push and/or pull a minimum of 10 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Screening Requirements:

• Must be able to successfully complete Alesig Consulting's pre-employment screening process and any additional pre-employment screens required for your position by the client
• If hired for the position, you must be able to provide proof of eligibility to work in the United States

Alesig Consulting is an Equal Opportunity/Affirmative Action Employer