Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns in a professional manner - Process payments and maintain accurate records - Collaborate with housekeeping and maintenance staff to ensure guest satisfaction - Perform night audit duties as required Qualifications: - Previous experience in customer service or hospitality preferred - Excellent communication skills, both verbal and written - Strong phone etiquette and ability to handle multiple phone lines - Multilingual skills are a plus - Proficient in using computer systems, including reservation software and Microsoft Office Suite - Ability to work well under pressure in a fast-paced environment - Strong problem-solving skills and attention to detail - Knowledge of front desk operations and guest services - Familiarity with night audit procedures is an advantage - Degree or diploma in hospitality management is desirable We offer competitive pay and benefits for this position. If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: $13.00 - $13.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person