Description

TITLE: Houseperson

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Supervisor, Director of Housekeeping

SUMMARY

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL RESPONSIBILITIES

PRE-HOTEL OPENING DUTIES

• Move furniture pieces to appropriate areas.
• Remove trash and debris.
• Keep windows and fixtures clean.
• Keep public areas clean and dust free.

POST-OPENING DUTIES

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles
• Remove trash and/or linens and note any areas that need immediate cleaning. 
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. 
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. 
• Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). 
• Stock linen and supply closets to ensure par inventories.
• Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested, or deemed necessary by leadership.

SUPERVISORY DUTIES 

None

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

• Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.
• Think We, not Me: Together as a team we reach new heights in our work and community.
• Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
• Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include: 

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Requirements

Education/Formal Training

No formal education or training.

Experience

None

Knowledge/Skills

• Self-starting personality with an even disposition. 
• Ability to meet standards of appearance. 
• Can communicate well with guests. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry, carrying dirty dishes to service area. 
• Ability to lift up to 40-50 pounds during pre-opening, putting furniture and equipment in place.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. 
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. 
• Ability to assess required reaction to meet standards. 
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. 
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position. 
• Climbing stairs -approximately 40 steps 15% of 40 hour week. 

Environment

Inside 80% of 8 hours.