Job Details
Level
Entry
Job Location
Lone Star Court - Austin, TX
Position Type
Part Time
Education Level
None
Salary Range
$8.00 - $8.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Hospitality - Hotel
Description
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Lone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
Responsibilities include but are not limited to; set up functions throughout the Hotel for all guests' events, private parties, and meetings/conventions. Communicating with the Banquet staff in ensuring the guest's expectations are met and exceeded. Maintains the highest standards of food and beverage service and is creative in room set-ups and presentations.
Physical abilities:

• Sitting: Occasionally. Sitting in a backed chair when doing paperwork
• Standing/Walking: Frequently. Walking up to three miles per day on cement, asphalt, tile, and carpet.
• Crouching (Bend at knees): Occasionally. Inspecting rooms.
• Handling /Grasping: Frequently. Performing inventories and handling documents
• Climbing: Frequently. Climb stairs.
• Reaching (Overhead/extension): Occasionally. Inspecting rooms.
• Pushing/Pulling: Average weight occasionally 10 lbs. Maximum weight occasionally 30 lbs.
• Lifting/Carrying: Average weight frequently 10 lbs. Maximum weight occasionally 50 lbs.

Working Environment:

• All interior areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to hazardous chemicals in a controlled environment.

RESPONSABILITIES:

• Responsible for inspecting and performing quality checks for every event prior to the scheduled start time of the event.
• Responsible for holding pre-function meetings with all banquet staff to communicate all planned details, and last-minute changes as outlined on the Banquet Event Order (BEO).
• Responsible in assigning server stations and side work to Banquet Servers; assigns weekly side work to Banquet Busmen.
• Serves as liaison between Banquet Staff, Catering Staff, and Culinary Staff.
• Responsible for the timely communication to the culinary staff of event attendance, event timing, and event changes as they occur.
• Responsible for the supervision of the Banquet Houseperson to ensure all functions are set up in accordance to the BEO and banquet set up standards, and ready for use in a timely manner.
• Ensures that all banquet staff are in their prescribed, clean, and pressed uniform, well-groomed per Hotel policy dress code.
• Responsible for performing a regular maintenance review of all function space(s) areas by performing walkthroughs, writing maintenance requests, and following up that all maintenance requests are completed.
• Regularly inspects all front and back of the house service areas and equipment to assure that.

Qualifications/Benefits
Qualifications:

• Communicates effectively with others
• Works productively with a team
• Contributes to team results.
• High school or equivalent education required.
• Ability to follow safety guidelines.
• TABC and Food Handler's Certifications

BENEFITS:

• Medical, Dental, Life insurance
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.