Service Center Escondido Job Summary Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties Essential Job Duties Hire, train, motivate and monitor performance of Customer Service Reps, as necessary Work closely with General Manager to create a team environment producing high performance results Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office team Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards Other duties as assigned Skill/Requirements Associate’s degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills Bachelor’s degree preferred Minimum 4 to 6 years of customer service experience Ability to effectively communicate with others, oral and written Advanced knowledge of general office management. A/P, A/R, payroll, etc. Organizational, multi-tasking; adapts easily to fast-paced environment Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers Maintains a well-groomed, professional appearance Physical Requirements / Working Conditions Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.