Service Center CSCS TX We are seeking a dynamic, energetic, people-process-technology-oriented business analyst with solid experience in Dynamics CRM and the Power Platform. As the Dynamics Business Analyst, you will be responsible for aligning, implementing, evolving, maintaining, and supporting our DCOE solutions. Your expertise and leadership will play a critical role in delivering solutions aligned to and in support of our enterprise objectives and future successes. Responsibilities: Serve as a liaison between the business, IT, and the DCOE. Gather the business requirements needed for system modifications, enhancements, and implementation of DCOE solutions. Organize and lead projects centered around DCOE solutions and/or the Power Platform. Partner closely and develop strong relationships with business and IT stakeholders. Understand the function of all DCOE solutions, integrations, and how they are used by teammates. Manage customer relationships and expectations by maintaining a communication process to keep others up to date on the project results. Perform and assist with testing of solutions and other change management activities. Provide advisory support on business processes which can be improved or supported by Dynamics and the Power Platform. Discover and anticipate future needs and align Dynamics and the Power Platform to those needs. Identify innovative ways to understand the needs of the customers and increase customer satisfaction. Summary of Qualifications: 3 years of experience as a Business Analyst, or similar role. Strong understanding of Dynamics, CRM, Field Services, and the Power Platform. Experience with configuring and customizing Dynamics and Power Platform solutions to align with business requirements. Knowledge of data integration methods and tools. Strong analytical mindset with excellent problem-solving skills. Excellent communication and collaboration skills to work effectively with cross-functional teams. Detail-oriented with strong organizational and product/project management skills. Familiarity with change management principles. Relevant certifications (such as Dynamics, Power Platform, Six Sigma, BPMN, etc.) are a plus. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.