Desktop Support Specialist
Req number:
R2409
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
As the Desktop Support Specialist, you will be responsible for providing level 2 technical support to our client.
Job Description
We are looking for a Desktop Support Specialist to provide level 2 technical support to our client. This position will be full-time and on-site.
What You'll do

• Respond professionally and courteously to all service requests and areas of the business entities
• Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation
• Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services
• Installation of desktop hardware / peripherals and printers
• Activating, managing cell phones/tablets through O365/MDM
• May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture
• Installation of individual software packages, as needed, for all users
• Use of imaging software to expedite large equipment roll-out
• Support other satellite offices ie: libraries, parks, etc.
• Keep up to date system information in ServiceNow for asset tracking.
• Rotate On-Call schedule with the rest of the team
• Rotate managing the IT warehouse and entering asset information as new shipments arrive
• Have experience in assisting C-level executives and Directors
• Have a great attitude and willingness to learn
• Open to learning and researching new technologies to make the environment better
• Participate in yearly PC refresh to over 100 county locations

What You'll Need
Required:

• Bachelor's degree in a technical discipline
• 2 years professional work experience
• Some experience supporting Telecom or Cisco environments
• MDM, O365 troubleshooting, user management
• Knowledge of data communication and network concepts, principles, and fundamentals is required
• Relevant experience or strong aptitude for building or supporting data networks is required

Preferred:

• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks is desired

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or .
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.