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Job Profile:
Infrastructure/Systems Administration S3JR Type:
IndirectJob Category:
Information TechnologyMinimum Clearance Required to Start:
TS/SCI with PolygraphPercentage of Travel Required:
NoneType of Travel:
NoneProgram/Opportunity Name:
Program | All SparkReferral Bonus Plan:
$10,000* * *Job Description:
Description:
The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.
Job duties include:
Supporting a 24x7 world-class service center
Provides first level support for inbound incidents and Service Requests
Provide frontline phone and email support related to system and application issues
High comfort level working with technology at a fast pace
Ability to quickly route issues according to issue type and severity
Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone
Qualifications:
1 year of experience in helpdesk support and or networking
BA/BS
Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred
Ability to work rotating shift-work
Degree or equivalent work experience
Experience working with helpdesk ticketing tools and knowledge base resources
Experience troubleshooting Microsoft Desktop Operating Systems
Experience with server and or desktop virtualization
Experience with networked storage
Preferred certifications:
CompTia A
CompTia Server
CompTia Network
HDI Customer Help Desk Analyst
Microsoft Office Specialist
Clearance:
Must be obtainable: TS/SCI w/ active Polygraph
allspark
BITS3
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.
The proposed salary range for this position is:
$55,500 - $111,100Full Time
IT Outsourcing & Consulting
$55k-67k (estimate)
01/06/2024
06/10/2024
caci.com
ARLINGTON, VA
15,000 - 50,000
1962
Private
JOHN S MENGUCCI
$5B - $10B
IT Outsourcing & Consulting
The job skills required for Service Desk Technician (Business, clearance Sponsorship) include Troubleshooting, Help Desk, Customer Service, Service Desk, Problem Solving, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician (Business, clearance Sponsorship). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician (Business, clearance Sponsorship). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician (Business, clearance Sponsorship) positions, which can be used as a reference in future career path planning. As a Service Desk Technician (Business, clearance Sponsorship), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician (Business, clearance Sponsorship). You can explore the career advancement for a Service Desk Technician (Business, clearance Sponsorship) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.