1 IT Service Desk Specialist Job in Florida, NY
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C4 Technical Services is Hiring an IT Service Desk Specialist Near Florida, NY
Job Details
Work Location: Remote
Description
Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. The Technology Specialist has the experience and knowledge to resolve most complex problems.
Essential functions:
- Assist customers via phone, instant messaging and ticket support
- Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze, document, and resolve issues and requests
- Refer more complex issues and requests to more senior Technology Specialists
- Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
- Utilizes scripts and available tools when assisting customers
- Provide input to and modifies department documentation
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Basic understanding of the following:
- Mainframe Operating Systems.
- Linux/Unix Operating Systems.
- Telephony Support Applications (Cisco Call Manager, etc.)
- Remote Connectivity Applications (Citrix, etc.)
- Faxination Solutions
- Microsoft Sharepoint
- Video Conferencing solutions and software (Picturetel, etc.)
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
- Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
- Technical Help Desk or Call Center experience.
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
1 years of relevant work experience
Preferred Education:
Bachelor's degree in a related field
Required Education:
High school diploma or GED
- Candidates must have previous Helpdesk/Service Desk (phone/email/chat) experience in an enterprise environment, utilizing a ticketing system.
- Our Service Desk currently supports 12k users within various subsidiaries; working approximately 30-35 tickets per day via SMIT Remedy ticketing system.
- Include the number of users supported, ticketing system used and whether or not there were any metrics required (certain # of tickets worked/closed in a specific time-frame).
- Excellent communication and Customer Service is a MUST as these resources will be providing technical support to C-Level users to non-technical users.
Job Summary
Full Time
IT Outsourcing & Consulting
$54k-67k (estimate)
05/11/2024
05/21/2024
c4techservices.com
SAINT PAUL, MN
100 - 200
2013
BRIAN COLOMBO
$10M - $50M
IT Outsourcing & Consulting
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About C4 Technical Services
C4 Technical Services knows the right people in IT and Telecom C4 Technical Services earns the trust of our clients and candidates by understanding the needs of both, matching experienced professionals with the right opportunity. We are a business that thrives on agility, and because of that, we are able to handle staff needs outside of core competency for a range of clients. From providing expert contractors for projects requiring temporary staffing, to direct-hire searches for key positions within organizations of any size, C4 Technical Services knows the right people in Information Technolo...gy, Telecommunications and Engineering. A family-owned business, we have seen rapid growth over the last 8 years. As our business has grown, we have added capabilities and services that position us as a leader in the staffing industry, all without losing our personal touch. C4 Technical Services has the experience to handle single client needs, as well as support national firms with hundreds of needs. Our client roster includes small, locally-owned businesses and Fortune 500 companies. We have contractors working in 44 of the 50 states, and our base continues to grow.
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The job skills required for IT Service Desk Specialist include Customer Service, Technical Support, Help Desk, Microsoft Office, Service Desk, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Specialist positions, which can be used as a reference in future career path planning. As an IT Service Desk Specialist, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Specialist. You can explore the career advancement for an IT Service Desk Specialist below and select your interested title to get hiring information.
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