C & K Holdings is Hiring a Customer Service Representative - Intermodal Near Kearny, NJ
IMMEDIATE OPENING!!! Want to join a team where you are valued and your work really matters – not only to the company, but to the whole country, by facilitating transportation of essential products? A workplace where you’re celebrated for your positive attitude, strong work ethic, and dedication? We are that company! At C&K Holdings, we’re looking for the right kind of hardworking and happy team members to keep the whole economy moving. Apply today and see where this road takes you! Job Description and Responsibilities: C&K Trucking, the Drayage Specialists, is actively seeking an experienced Intermodal Customer Service Representative (CSR) for our South Kearny terminal. The CSR is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.
Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
Create templates on our TMS for orders put in by customers
Process customer orders and relay information to dispatch
Tracing orders to provide order updates or changes throughout the day
Willingness and ability to solve customer issues in a timely and professional manner
Coordinate emergency moves by working with dispatch
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ability to work M - F; 8am - 4:30pm
Perform other duties as assigned
Required Qualifications:
High school diploma or equivalent
1-3 years’ experience in customer service; intermodal industry preferred
Proficiency in Microsoft Excel and Outlook as well as overall computer skills
Excellent verbal and written communication skills
Strong conflict resolution and problem-solving skills
Ability to multi-task while maintaining a positive attitude
Self-Motivated / Detail oriented / Ability to prioritize
Accountable to C&K Holdings' core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations