52 IT Support Analyst Jobs in Washington, DC
C G CONSULTING is Hiring an IT Support Analyst Near Washington, DC
The candidate shall provide support in areas of administrative and security services, policy and implementation, occupy and manage the help desk from 0800 – 1600 daily, and other duties as mission requires. This is not a telework position.Role:
- NMCI Support
- Serve as PEO Aircraft Carriers technical help desk for NMCI.
- Assist with the development of NMCI Seat Order packages and general IT procurements.
- Troubleshoot all issues for users related to NMCI/Flank Speed access and performance.
- Maintain NMCI and other IT equipment databases.
- Assist with development/management of NMCI data calls.
- Participate in continuous improvement efforts.
- Provide paperwork preparation and disposal services of all PEO Carriers IT equipment, both classified and unclassified.
- Maintain in-depth understanding of NMCI and Flank speed accounts.
- IT Operations
- Interface with PEO Aircraft Carriers Team
- Monitor overall PEO Aircraft Carriers IT Operations.
- Serve as focal point for network/desktop problem resolution that escalate beyond normal help desk capability.
- Address/resolve network and desktop related issues.
- Address support issues
- Maintain and monitor system architecture and software licenses for PEO Aircraft Carrier legacy applications.
- Provide user assistance/training for miscellaneous hardware, software, and peripherals
- Manage PEO Carrier moves/floorplans/buildouts with NAVSEA Operations through the contract process
- System Administration support for stand-alone classified computer systems
- Assist users with initial account access,
- Setup workstations for new and departing users,
- Ensure new/existing users have access to appropriate systems and shared drives,
- Ensure IT equipment area is clean, presentable, and does not pose a safety hazard,
- Establish and maintain a process for ensuring 100% IT equipment accountability,
- Manage provisioning and functionality of desk phones,
- Support unclassified and secure Video Teleconference Meetings (VTC),
- Ensure conference room equipment are functional,
- Conduct an IT peripherals inventory weekly,
- Conduct an annual computer inventory,
- Attend all required meetings,
- Follow Department of Navy requirements for handling and storage of sensitive information,
- Maintain a security clearance,
- Maintain access to a SIPR account,
- Support offsite meetings to ensure IT requirements are met,
- Uphold the highest level of customer service experience for the user community,
- Occupy the help desk from 0800 – 1600 daily (this is not a telework position),
- Other duties as mission requires.
- 1-3 years of experience in technical support of a DOD program.
- Technical and financial knowledge for program management support.
- Ability to use Microsoft Teams, Word, Outlook, PowerPoint and Excel is required.
- Must have an active DOD Secret Clearance.
C & G Consulting, Inc. is an E-Verify Participant.
Job Summary
Full Time
Business Services
$55k-68k (estimate)
07/21/2023
05/23/2024
c-gcon.com
MANASSAS PARK, VA
<25
2008
CAREY GREENE
<$5M
Business Services
Related Companies
About C G CONSULTING
C & G Associates collectively bring decades of experience running and supporting major shipbuilding program offices, both as government employees and as support contractors. We have supported Navy shipbuilding program offices in all disciplines and at all levels, including the most senior level government program office positions of PM, DPM and PAPM. In the private sector, we have performed in a wide variety of support positions including as PM, DPM and PAPM counterparts for the duration of the support contract. We have performed all aspects of program management and program integration and in...teracted at all levels of DoD both as Government employees and as support contractors. Our hands-on experience in the Pentagon and with the Naval Sea Systems Command and its affiliated Program Executive Offices encompasses all aspects of the program management continuum from concept, requirements generation, construction, and commissioning through Fleet operations and life cycle support. We thoroughly understand what it takes to manage and run a Major Defense Acquisition Program and have demonstrated the ability to perform successfully and add value. Our employees are recognized leaders from within the Naval Team who have earned professional reputations for integrity, experience, expertise, dedication, demonstrated hard work and goal accomplishment. They consistently get the job done right on the first try, eliminating significant expense to the Government that commonly results from support team inexperience, redundant oversight and rework. We consistently bring talent, quality and best value to the table.
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The job skills required for IT Support Analyst include Technical Support, Customer Service, Help Desk, Computer Systems, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
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Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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IT support analyst perform analysis of root causes.
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troubleshooting hardware and software issues.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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A IT support analyst should provide enterprise-level support to customers.
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Name variables and functions using clear and relevant names.
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Re-use common functions to save time.
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Set a time limit to complete a task.
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Step 3: View the best colleges and universities for IT Support Analyst.
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