Do you enjoy?

• Demonstrating your technical knowledge to enhance customer experience with software technology?
• Using your communication skills to build client relationships?
• Working in a fast paced, proactive team environment?

ByDesign Technologies is looking for a full-time Client Support Specialist (hybrid). The ideal candidate is a highly organized and analytical individual who will work directly with clients to provide support and troubleshooting via phone and email. Through on-the-job training, our new team members gain a comprehensive understanding of our system to effectively support clients. This is a great opportunity to start your career in technology!

ByDesign Technologies is part of Retail Success, a leading financial technology company that provides custom software, retail technology, and electronic payment products. The company’s customers include brick-and-mortar retailers, e-commerce retailers, retail wholesalers, and direct sellers across a variety of vertical markets.

Why is this a great opportunity for you?

• A starting hourly rate of $17-20 based on related education and experience.
• On-the-job training in software technical support.
• Opportunities for advancement within the team or other departments.
• Hybrid work schedule: availability to work in our Tampa, FL office 1 day per week.
• In addition to our fun company culture, this position offers our full benefits package including comprehensive health, dental, vision, disability, life insurance, 401(k), paid holidays, and Paid Time Off (PTO).
• A fun, fast-paced work environment where every day offers new challenges and opportunities to learn.
• This is an amazing job for an individual who excels in customer service and technical skills.

What are we looking for in you?

• Availability to work Monday to Friday: 9am-6pm.
• Technical aptitude to quickly learn various technologies and software.
• Ability to use technical knowledge to analyze, troubleshoot, diagnose, and fix system issues.
• Excellent written and oral communication skills.
• Organization skills to balance and prioritize multiple client tickets and/or clients.

Qualifications:

• High School Diploma or equivalent required; some college coursework or training in Information Technology preferred.
• 1-2 years related work experience in client relationship management, customer service, technical support, or project management; or equivalent combination of education and experience required.
• Basic to intermediate SQL knowledge a plus.
• Experience in the direct selling industry a plus.

Responsibilities:

• Provide support and troubleshooting to one or more clients via phone and email for ByDesign software solutions.
• Develop a thorough understanding of ByDesign capabilities and services to effectively communicate with clients.
• Develop written business and technical documentation.
• Coordinate with appropriate team members to quote and design system enhancements.
• Prepare requirements documents and system specifications.
• Develop and deliver weekly project status reports to keep client and internal project teams on task and updated.
• Drive projects through successful implementation.
• Share details of enhancements with support and other internal teams.
• Participate in special projects as assigned.
• Identify and offer suggestions to further enhance software based on client interaction and feedback.

ByDesign Technologies, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to undergo a background check in accordance with applicable laws and regulations?
• What is your desired hourly rate?
• Will you now or in the future require visa sponsorship for work authorization?

Education:

• High school or equivalent (Required)

Experience:

• Technical Support, Customer Service, Project Management: 1 year (Preferred)

Ability to Commute:

• Tampa, FL 33619 (Required)

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: Hybrid remote in Tampa, FL 33619