6 Customer Service Representative Jobs in Chesterfield, MI
BW Retail Solutions is Hiring a Remote Customer Service Representative
Headquartered in Chesterfield, MI with additional distribution centers near Atlanta, Georgia and Ontario, Canada, our quickly growing team now includes over 170 awesome and dedicated individuals. We are a growth focused organization that believes in constantly investing and reinvesting in the business, starting with the people.
- Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
- Regular performance reviews and feedback with leadership that wants to help you progress in your career.
- Work in a friendly and relaxed environment that promotes continuous learning and development.
- 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
- Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
- 401(k) with 100% Employer match up to 3% employee contribution 50% Employer match up to an additional 2% of employee contribution.
- Tuition Reimbursement Program, Employee Referral Program, Employee Discounts, Employee Assistance Programs.
- Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.
- Competitive paid time off package offered, in addition to 6 annual paid holidays.
- Employee events hosted throughout the year - from lunches to team-building events to golf outings to the annual company holiday party.
- Communicate clearly and effectively with customers via phone, chat, and email using an internet-based ticketing system.
- Assist customers with placing orders, tracking shipments, handling returns and warranty issues, and any other ecommerce style customer service needs.
- Follow up and complete customer inquiries, while multitasking between multiple computer programs and operations.
- Maintain and troubleshoot website technology competently to ensure customers have the best experience ever.
- Communicate with other departments quickly and accurately via Google Workspace systems (Gmail, Google Chat, Docs, Sheets, Forms) to relay information back to the customer.
- Resolve customer related issues as they arise, on a personalized basis to provide the utmost customer experience.
- High school diploma or general education degree (GED) required.
- A minimum of one year’s experience working in an e-commerce or call center work environment is required.
- Proficient in basic computer literacy skills in the following areas, but not limited to:
- Knowledge and use of various software and web-based applications in Google Chrome, and willingness to learn new web-based systems as needed.
- Proficient in Google G Suite products knowledge and use (Gmail, Google Docs, Sheets, Forms)
- Review & send email and chat communications, using proper grammar and punctuation in Gmail and G-chat.
- Create, review, and edit documents in Google Docs and Sheets.
- Must have excellent organizational and multitasking skills to manage incoming customer questions and inquiries while working from a dual monitor desktop computer.
- Excellent attention to detail
- Ability to demonstrate empathy, listening skills, and speaking skills when assisting customers by phone, email, or chat.
- Comfortable working in a start-up business environment, creating processes from scratch and implementing changes often.
- Interest in small engine, lawn and garden equipment, and off-road machines is preferred.
- Ability to read schematics is preferred.
- The typical CSR Hybrid work schedule above will allow working up to two days per week remotely and 3 days per week in the office, based on performance.
- A secure work environment, free from distractions, that includes access to high-speed internet is required to work remotely.
Company website: www.bwretail.com
Job Summary
Full Time
Retail
$33k-42k (estimate)
04/28/2023
05/21/2024
bwretailsolutions.com
CHESTERFIELD, MI
50 - 100
2017
CHRISTOPHER BALL
$10M - $50M
Retail
Related Companies
The job skills required for Customer Service Representative include Customer Service, CSR, Written Communication, Initiative, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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