Burkholder's HVAC is seeking a qualified Customer Service Representative to join our team!!

Burkholder's Heating & Air Conditioning, Inc., a family-owned business, is proud to be the premier HVAC contractor in the Lehigh Valley for 60 years. We aspire to maintain the highest levels of professionalism, integrity, honesty, and fairness in our relationships with our employees, customers, subcontractors, suppliers, and professional associates.

We are currently seeking a Customer Service Representative to join our team. The Customer Service Representative will be responsible to provide exceptional and effective customer service by utilizing in-depth knowledge of HVAC maintenance and service programs and products. This position operates in a fast-paced environment. The successful candidate will be congenial and patient with an efficient and precise work ethic.

Position Responsibilities:

• Contact customers to schedule maintenance
• Contact customers who have canceled and/or expired contracts to increase loyalty and retain business
• Assist in cue as needed during high call volume
• Enters customer orders and assists in or handles order fulfillment, expediting and/or changes to existing orders
• Address customer issues and ensure positive and long-term problem resolution
• Proactive approach in delighting customers
• Provide timely feedback to the company regarding service failures or customer concerns
• Advises customers, colleagues, and Managers on pricing, availability, and follow through from order to delivery
• Checks forecasts for scheduling purposes
• Periodically survey customer satisfaction / technician and report findings to management
• Cross trained in ordering parts, as back-up for commercial / residential billing; and residential dispatch
• Perform other related duties as assigned

Essential Skills

• 2 years customer service experience in the HVAC industry
• The ability to organize and manage multiple priorities
• Strong customer orientation
• Excellent communication, interpersonal skills, and decision-making abilities
• Effective and professional communication and organization skills
• Strong team player
• Computer proficiency - Ability to use manual or computerized systems for order entry, invoicing, data application, and equipment selection. Windows operating environment, including email and Microsoft Office software
• Willingness and ability to learn and adapt in a fast-paced environment
• Exceptional attendance record

Benefits:

• Zero premium health insurance plan for the employee
• Dental insurance
• Vision insurance
• 401k with company match
• Paid holidays, personal and vacation days

Summary:

If you have a strong work ethic, a positive attitude, and are looking for a stable, growing company with room for advancement, contact us today!!

EOE

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)
• HVAC: 2 years (Preferred)

Work Location: In person