communicationCustomer Service Representative

At Burch Bottle, our mission is to provide high-quality packaging components at competitive prices while achieving speedy delivery and superior customer service. We value teamwork, compassion, efficiency, diverse thinking, accountability, and communication. Burch Bottle is a great place to work if you are interested in career growth opportunities. We are looking to add a world-class Customer Service Representative to our team. This individual will be trained to provide information on products/services, resolve problems and take orders with accuracy and efficiency. If you enjoy customer service and work well in a team setting, please apply! 

Hourly rate: $17.00-$20.00 per hour

Status: Full-Time

Hours: 8:30 am-5:00 pm Monday through Friday

Benefits:

• 5 paid sick days per year plus 1 added sick day after 1 full year
• Company provided lunch on Monday
• 360 reward and recognition program
• 10 days of paid vacation time after 1 year of employment
• 3 paid days of Recharge & Refresh time after 90 days of employment
• 14 paid days off to recognize holidays
• Group health, dental, and vision insurance after 30 days of employment
• FSA offered after 30 days of employment
• Weekly pay
• Simple IRA with 3% match after 1 year of employment

Customer Service Representative Responsibilities: 

• Effectively manage a large number of customer inquiries through a variety of channels including phone, email, website live chat, and face-to-face interactions. 
• Quietly and discreetly message or call employees who are requested by guests to see if they are free/would like to meet with guests. 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid, and complete information 
• Meet personal/team sales targets and call handling quotas 
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 
• Keep records of customer interactions, process customer accounts, and file documents 
• Follow communication procedures, guidelines, and policies 
• Go the extra mile to engage customers and create strong relationships 
• Answer/respond to emails, work-related text messages, and Google chats in a timely manner

Customer Service Representative Requirements: 

• Proven customer support experience 
• Familiarity with CRM systems and practices 
• Ability to adapt/respond to different types of inquiries and personalities 
• High school degree or equivalent required

Customer Service Representative Skills: 

• Excellent communication and presentation skills 
• Strong interpersonal skills 
• Professional telephone skills and communications skills are essential 
• Ability to multitask, prioritize, and manage time effectively 
• Listening Skills 
• Positive Attitude 
• Ability to Work Under Pressure 
• Computer Skill