About the job

Buffalo Biodiesel is in growth mode and currently seeking a Customer Service Specialist to join our fast-growing team!

Who We Are:

Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 18 years in business, we collect and process used cooking oil for the production of Biodiesel, a carbon reducing alternative fuel to Hydrocarbons. We operate in 15 States with service to over 22,000 locations and growing. Buffalo Biodiesel Inc. is subject to and complies with the Federal Drug-Free Workplace Act.

Responsibilities

• Answering inbound customer service requests via phone
• Assisting customers with pickups, general inquiries
• Escalating calls needing more attention
• Providing prompt, courteous, and efficient routing where necessary

Qualifications

• Bachelors Degree required
• Minimum two years of customer success/customer retention experience required
• Mastery level written and spoken communication, through use of word-processing programs, creating spreadsheets, writing email, and speaking on the phone
• Reliable, hard working, and motivated

This is an onsite role. Our offices are located at 17 Court Street, Buffalo, NY.

Salary: $25/hour

Benefits

• Medical, Dental, Vision Insurance
• 401(k)
• Paid Time Off
• Parking Pass
• Complimentary Breakfast, Lunch, and Snacks

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person