Position Overview: Join our dynamic healthcare team as a Practice Manager, where you'll play a crucial role in overseeing the overall management, supervision, and development of our practice and satellite sites. Reporting to the Chief Operating Officer, you'll be responsible for ensuring the efficiency and stability of clinical operations, driving high-quality patient experiences, and fostering a work culture built on kindness, inclusion, integrity, accountability, and excellence.

Essential Job Functions:

Practice Operations:

• Collaborate with physicians, administrative and clinical managers, and staff to achieve practice-wide operational and financial goals.
• Develop and implement policies and procedures related to patient scheduling and operational issues.
• Optimize facility usage, staffing ratios, and clinical space for maximum efficiency.
• Monitor clinic dashboards, work queues in the EMR, and front-end Revenue Cycle activities.
• Conduct daily meetings/huddles to ensure smooth patient flow and team-driven coordination.

People:

• Provide direct oversight of supervisors and staff, overseeing recruitment and human resource management.
• Create assignment lists for adequate clinical coverage and provider support.
• Evaluate staff performance and competencies, conducting performance reviews constructively.
• Promote staff professionalism and performance through coaching, training, and feedback.
• Develop and implement HR strategies, ensuring staff productivity benchmarks and quality measures are achieved.

Strategy:

• Monitor key performance indicators, implementing performance improvement initiatives.
• Utilize electronic medical record dashboards to monitor operational, clinical, and revenue cycle workflows.
• Lead and participate in projects and performance improvement activities.
• Direct customer satisfaction initiatives with a positive attitude in interactions with staff, patients, and family members.
• Set expectations for patient portal activation rates and monitor metrics.

Qualifications:

Education and Certification:

• Bachelor's degree or equivalency in education and experience.
• Minimum of 4 years of related experience.

Special Skills and Knowledge:

• Intermediate or higher proficiency in project development, implementation, and process evaluation.
• Project management skills, including planning and executing technical and operational project activities.
• Strong proficiency in data sets, qualitative and quantitative data analysis, and validation.
• Well-organized with the ability to manage a demanding workload and complex cases.
• Proficient in problem assessment and resolution in interdisciplinary settings.
• Effective communication skills in both oral and written forms.
• Ability to create and deliver high-level communication presentations for senior leadership.

Salary range $60-$65K. Competitive benefits.

Email resume. EOE

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person