Description

Are you ready to join the Elite team and make fitness fun? Elite Sports Clubs is seeking a Weekend Warrior to fill the role of Client Service Manager/Manager on Duty. If you thrive in a dynamic, fast-paced environment and have a passion for delivering top-notch customer service, this is the job for you!

As the Manager on Duty, you'll be the superhero ensuring smooth operations and stellar service across all departments. From keeping our facilities sparkling clean to being the go-to problem solver for members and guests, you'll do it all with a smile on your face and a pep in your step.

Your mission, should you choose to accept it, includes:

• Conducting hourly club walk-throughs to maintain tip-top cleanliness and functionality.
• Being the friendly face at the front desk, providing info, solving problems, and answering questions like a pro.
• Keeping things shipshape by identifying and submitting work orders daily.
• Taking the lead on club radio calls, swooping in with solutions.
• Mastering our club software systems so you can navigate them with ninja-like precision.
• Educating team members and members alike on company policies and procedures.
• Ensuring our team hits the mark on punctuality, dress code, friendliness, and cleanliness.

Qualifications

To be a Manager on Duty at Elite Sports Clubs, you'll need a mix of skills, experience, and personality traits to succeed. Here's what we're looking for:

1. Customer Service Superstar: You're the face of Elite, so you need to love interacting with people. Whether it's answering questions, solving problems, or just offering a friendly smile, exceptional customer service is non-negotiable.

2. Multi-Tasking Maestro: Our clubs are buzzing with activity, so you must thrive in a fast-paced environment. Juggling multiple tasks while keeping your cool is all in a day's work for you.

3. Communication Champ: Clear communication is key to keeping things running smoothly. Whether you're chatting with members, directing staff, or liaising with management, your communication skills should be top-notch.

4. Problem-Solving Pro: When challenges arise, you're the one with the solutions. Quick thinking, resourcefulness, and a can-do attitude are essential traits for tackling any issue that comes your way.

5. Tech Savvy: From club software systems to radio communications, you should be comfortable using technology to streamline operations and provide top-notch service.

6. Team Player: While you'll be in charge during your shifts, you're also part of a larger team. Collaboration, teamwork, and a willingness to pitch in wherever needed are crucial.

7. Leadership Potential: Even as a Manager on Duty, leadership skills are key. You should be able to motivate and inspire your team to deliver their best performance every day.

8. Attention to Detail: Whether it's ensuring the club is clean and tidy or submitting work orders, nothing escapes your keen eye for detail.

9. Flexibility: As a Weekend Manager on Duty, you'll need to be flexible with your schedule to ensure coverage during peak times and special events.

10. Passion for Fitness and Fun: Finally, and perhaps most importantly, you should share our passion for fitness, fun, and creating an environment where members feel inspired to achieve their goals.