18 Customer Service Supervisor Jobs in Owings Mills, MD
Brody Brothers Pest Control is Hiring a Customer Service Supervisor Near Owings Mills, MD
Job Description
Job Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive in resolving issues in a fast-paced environment, read on!
Responsibilities:
- Hire, train, and develop Customer Service Representatives (CSRs).
- Work directly with the Customer Experience Manager and our other customer service supervisor to track and exceed sales goals.
- Manage team schedules, ensuring adequate staffing coverage.
- Supervise daily tasks, answer high-level service questions, and serve as a point of escalation.
- Optimize routes, respond to customer complaints, and handle emergency situations.
- Implement reporting processes, track metrics, and identify efficiencies.
- Interact with customers via phone/email, provide support, and offer information on products/services.
- Oversee statements, invoicing, billing, and account setups for accuracy.
- Collaborate on cross-functional company projects.
Qualifications:
- Strong problem-solving, communication, leadership, and people skills.
- High School Diploma or GED.
- 10 years of relevant customer service experience.
- 5 years of call-center management experience preferred
- Proficient in Microsoft Office Suite, especially Excel.
- Ability to manage multiple deadlines in pressured situations.
About Brody Brothers Quality Pest Control:
- Family-owned since 1984, specializing in pest control in Baltimore.
- Award-winning service, recognized by Angie’s List and Best of Baltimore.
- Fun and rewarding work environment with a commitment to quality customer service.
- Above-average pay, excellent benefits, and a focus on career growth.
- We work hard to hire and retain people who don’t take themselves too seriously and are as committed to quality customer service as we are!
To Apply:
- Full-time position with a salary range of $21.00 - $25.00 per hour.
- Benefits include dental insurance, health insurance, paid time off, and vision insurance.
- Work schedule: NO SATURDAYS! Monday to Friday with overtime as needed. Occasional Sundays during busy season.
Ready to Join Our Team?
- Equal Opportunity Employer (EOE) and drug-free workplace.
Job Type: Full-time
Salary: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Ability to Relocate:
- Owings Mills, MD 21117: Relocate before starting work (Required)
Work Location: In person
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Job Summary
Full Time
$63k-82k (estimate)
04/25/2024
05/11/2024
brodybrotherspestcontrol.com
Owings Mills, MD
<25
Business Services
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The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
