Bristow Group, Inc. is Hiring a L2 Desktop Support Technician - Houma, LA Near Houma, LA
Essential Functions:
Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
Performing routine inspections and upkeep of existing installations
Configure and troubleshoot mobile devices, iPads, and iPhones
Escalating complex problems to the appropriate support teams
Prepare reference material and user guides
Ability to lift and carry 50 lbs. of computer equipment
Liaise with company's technology vendors for prompt rectification of any problems or emergencies
Coordinate with other IT infrastructure and application groups to provide 'boots on the ground' support to resolve incidents
Qualifications:
Bachelor's degree in computer science or related field with 5 years of experience in a similar role
2 - 5 years of experience in an end-user desktop support role
Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software
Experience with Copier / Printer / Peripheral device installation and troubleshooting.
Experience with Audio / Video and conferencing solutions
Exceptional customer service and communications skills
CompTIA A certification
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.