US > Louisiana > Houma

Reporting to the local Service Delivery Manager, IT L2 Support Analyst responds to and diagnoses problems through discussion with users; includes problem recognition, research, isolation, and resolution steps; typically resolves basic problems while referring more complex problems to intermediate and senior level; responsible for the planning of capacity and updating of hardware for interactive systems, network systems, and operational systems for various environments; interacts with other areas of the company to solve less complex problems, to standardize and to improve the efficiency of operational, interactive and network systems.

Essential Functions:

* Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed

* Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels

* Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems

* Performing routine inspections and upkeep of existing installations

* Configure and troubleshoot mobile devices, iPads, and iPhones

* Escalating complex problems to the appropriate support teams

* Prepare reference material and user guides

* Ability to lift and carry 50 lbs. of computer equipment

* Liaise with company's technology vendors for prompt rectification of any problems or emergencies

* Coordinate with other IT infrastructure and application groups to provide 'boots on the ground' support to resolve incidents

Qualifications:

* Bachelor's degree in computer science or related field with 5 years of experience in a similar role

* 2 - 5 years of experience in an end-user desktop support role

* Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software

* Experience with Copier / Printer / Peripheral device installation and troubleshooting.

* Experience with Audio / Video and conferencing solutions

* Exceptional customer service and communications skills

* CompTIA A certification