Operations Scheduling Coordinator

Reporting to the Operations Control Center Manager , the Operations Scheduling Coordinator is responsible for assigning and scheduling all crew and aircraft in support of Commercial and Intercompany activities for the Scheduling department of the Operations Control Center .

The ideal candidate will be multi-skilled who can balance department needs with good people skills.

Responsibilities :

Direct customer interface for ad hoc aircraft , buy back, AOG's and base movements

Possess a thorough knowledge of customer specifics and backup aircraft requirements as applicable to aircraft and minimum crew requirements

Coordinate aircraft movements for training, maintenance and between regions;

Work with Training as needed to adjust crew schedules to accommodate customer requests and / or recurrent training on hitch

Daily update to all reports (MCL, Buyback / Credits, Workover, etc.)

Determine aircraft movements that are most cost effective for customer coverage and provide options to Flight Ops Management and / or SD as needed

Assist maintenance to coordinate air and / or marine transportation for offshore AOG aircraft and keep customers advised

Daily comms with SD on any impacts to the next day's schedule due to AOG issues

Request workover from pilots when needed (and approved by an Operations Manager) to cover contracts or Adhoc requests

Work with Operations Managers along with the customer and / or the Global Account Manager for the customer to adjust scheduling of aircraft to accommodate scheduled and unscheduled maintenance requirements for the aircraft

Communicate with Operations Managers and Maintenance Managers when assistance is required to provide a customer solution

Maintain working knowledge of company operations manuals and systems

Qualification Standards :

Performing all other duties as assigned by Scheduling Supervisor and / or the OCC Manager

High school diploma or an equivalent required

• Previous aviation experience preferred;
• Previous administrative and / or operations experience preferred;
• MS Office suite proficiency required ;
• Excellent organizational and task management skills required ;
• Excellent verbal and written communication skills required ;
• Excellent customer relations and communication skills required ;

Detail oriented and task focused are essential to succeed in this fast paced work environment

Key Competencies :

Decisive - Ability to switch gears and make informed, rational choices quickly and with confidence

Adaptable - Ability to remain flexible in a stressful and ever changing atmosphere

Communication - Able to communicate information clearly and articulately with internal and external clients

Work Standards - M aintains high standards and pays close attention to detail, accuracy and c ompleteness

Emergency Responsiveness - Understand that emergencies are inevitable and have the ability to remain calm

Flexibility - Respond positively to change and adapt to new situations quickly

Teamwork - Actively participates and supports other team members

Last updated : 2024-05-30