This position will be responsible for identifying and managing customer Collection risk with multiple portfolios; including developing and adhering to procedures that helps Cencora achieve its financial goals (Sales Growth, Working Capital Management and Bad Debt Expense). This position will oversee all day-to-day activities of the Accounts Receivable operations within various strategic business segments including process efficiency, team productivity, system capabilities and effective communication with external and internal stakeholders regarding payment delays (i.e. collaborating with Customers to understand root causes for payment delays, with internal teams on dispute resolution and the Business / Management for communication of potential bad debts). This position requires heavy interaction with customers and associates in Sales, Customer Service, and Credit & Collection Management.

• Manage Accounts Receivable portfolios for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, deductions and aged accounts.

• Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI's) and service level agreements (SLA's); including providing weekly and monthly key AR metrics and disputes summaries to management.

• Manage month-end close procedures, assess collection risk, calculate quarterly AR reserves, and present to business leaders for approval

• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, AR system enhancements, integration, and implementation

• Lead monthly AR meetings with sales and senior management (including presenting statistics such as aging reports, DSO, and analysis of bad debt) and escalate and work directly with Sales teams to resolve any service disputes resulting in past due AR balances

• Manage and ensure any escalated issues or inquiries are investigated, and resolved in a timely manner

• Identify improvement opportunities through root cause analysis and collaborate with Sr. AR Director and A/R Managers to implement changes

• Drive automation of collections processes by analyzing current practices and recommending and implementing changes.

• Partner with Sales, Credit and Legal to accommodate credit needs, mitigate credit risks and timely resolution of issues and disputes

• Create a high energy culture grounded in customer service, positivity, and results

• Develop clear objectives for team members, mentor team members in support of their development, progression and career path

• Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner

• Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, and completion of internal and external audit requirements, etc.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program

• 10 years progressive experience including credit and collections department management.

• Four-year degree in Accounting, Finance, or related field.

• 10 years of Experience managing teams greater than 20 people

• Ability to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill

• Demonstrate expertise of analyzing processes and implementing process, and work on system/process improvement to reduce manual work and to improve operational efficiency

• Ability to juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growing businesses.

• Ability to be flexible and comfortable in a dynamic and fast-paced environment

• Advanced knowledge of Microsoft Excel

• Experience with using and managing portfolios using credit reporting tools and services (e.g., D&B, Credit Safe, etc.)

• Strong collection and negotiation skills

• Passionate about providing an excellent customer experience

• Ability to work well with others and effectively on your own

• Detail and deadline-oriented

• Strong organization skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned