41 Customer Service Professional Jobs in Annapolis, MD
BrightKey is Hiring a Customer Service Professional Near Annapolis, MD
- On-site, First shift, Monday through Friday - 40 hours per week
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
- Starting pay is $19.00 per hour
- Experience in a professional call center environment
- Strong customer service skills
- The ability to interact and communicate in a positive and upbeat manner
- Experience with Microsoft Word and Excel
Handle Inbound Calls: Respond to incoming customer calls promptly and professionally. Listen attentively to customer inquiries, assess their needs, and provide accurate information or solutions.Customer Issue Resolution: Effectively address customer concerns, complaints, or issues with empathy and professionalism. Troubleshoot problems, escalate complex issues to appropriate departments when necessary, and ensure timely resolution.Additional Responsibilities:
Product/Service Knowledge: Develop a comprehensive understanding of products/services, pricing, and policies to provide accurate information to customers. Stay updated on product/service enhancements or changes.Data Entry and Documentation: Accurately record customer interactions, inquiries, and resolutions in the company's CRM system. Maintain detailed records of customer accounts, preferences, and feedback.Meet Performance Metrics: Adhere to key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction scores. Strive to meet or exceed performance targets to ensure departmental goals are achieved.Requirements:
- High school diploma or equivalent.
- Minimum of 1 year of experience in a call center or customer service role.
- Prior experience in a call center environment is strongly preferred.
- Experience working in a professional office environment.
- Excellent verbal and written communication skills.
- Fluent in English (additional language skills are a plus).
- Proficient in relevant computer applications and call center systems.
- Ability to type at least 30 WPM.
- Strong listening and response skills to accurately identify customer needs.
- Exceptional time management skills and the ability to handle multiple tasks simultaneously.
- High level of patience and emotional intelligence to deal with difficult situations.
- Ability to maintain confidentiality of sensitive information.
“BrightKey is an EOE/Veterans/Disabled/LGBT employer”
Job Summary
Full Time
Business Services
$40k-50k (estimate)
03/15/2023
06/04/2024
brightkey.net
YUCAIPA, CA
100 - 200
1988
JOSEPH JACOBSON
$10M - $50M
Business Services
Related Companies
About BrightKey
You can call on us for any of a wide range of solutions from call center services to mailing campaigns or turn to us as your full-service turnkey partner to handle any aspect of your business start-to-finish. Whether you use one of our three state-of-the-art facilities or bring us in for an on-site project, we work as a seamless extension of your team. We specialize in publication, subscription, meeting registration and membership programs.
The job skills required for Customer Service Professional include Customer Service, Call Center, Planning, Futures, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Professional positions, which can be used as a reference in future career path planning. As a Customer Service Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Professional. You can explore the career advancement for a Customer Service Professional below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Professional job description and responsibilities
They help customers compare products and services and advise clients about which options meet their needs.
02/12/2022: Asheville, NC
They might also discuss how to use available services or demonstrate the right way to operate a product.
02/14/2022: Canton, OH
Customer service representatives may also offer additional sales and products, or sell products or services directly.
04/02/2022: Florence, AL
They may also handle product returns, cancel services, start services or process refunds.
04/05/2022: Battle Creek, MI
Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.
05/02/2022: Frankfort, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Professional jobs
Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.
03/18/2022: Springfield, OH
When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.
03/22/2022: Elkhart, IN
They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.
04/29/2022: Winston Salem, NC
Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.
03/28/2022: Topeka, KS
Responding to questions with positive language can greatly affect how the customer hears the response.
04/27/2022: Reno, NV
Step 3: View the best colleges and universities for Customer Service Professional.
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