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Position Objective:
PBO Customer Service Representative (PCS) is responsible for assisting customers resolve billing concerns and outstanding self-pay and bad debt balances for services billed by Luminis Health Professional Business Office. PBO Customer Service Representatives explain insurance and self-pay liability and assist customers in finding solutions to pay their balances by: collecting money over the phone, establishing payment plans, acting as a liaison for accounts in bad debt and determining eligibility for state/local programs including Luminis Health medical financial assistance programs. PBO Customer Service Representatives follow best practice collection techniques while providing the customer an exceptional customer service experience. Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The PBO Customer Service Representative is responsible providing exceptional customer service to customers while resolving billing concerns and self-pay collections while adhering to compliance with policies and regulations.
Responsibilities:
Educational/Experience Requirements:
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands –
Light Duty
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Full Time
$39k-49k (estimate)
04/18/2024
06/16/2024
dchweb.org
LANHAM, MD
1,000 - 3,000
1975
$200M - $500M