BrightHouse, a business division of the Boston Consulting Group, is on the quest for a seasoned IT Technical Support Specialist to join our dynamic team in the Atlanta office. This role is fundamentally customer-centric, with a steadfast commitment to providing unparalleled service excellence. The ideal candidate will possess an unwavering positive demeanor, a profound willingness to assist, and an insatiable desire to achieve personal and professional greatness daily.

Role Responsibilities:

- Conduct daily maintenance operations for desktops, laptops, and OS X Servers, ensuring optimal performance.

- Directly interact with end users through various modes of communication including phone, deskside support, and remote control to address their IT needs.

- Deliver comprehensive technical support for Mac and Microsoft Windows environments, encompassing setup, maintenance, and troubleshooting of desktops and laptops.

- Install, configure, and maintain software, hardware components, and operating systems to ensure seamless operational efficiency.

- Establish network connections, guaranteeing all desktops and laptops are securely connected to the network and associated cloud services.

- Configure and maintain printers, scanners, and other peripherals, ensuring they are operational and meet the company’s needs.

- Troubleshoot and maintain audio-visual equipment, ensuring its readiness for company presentations and meetings.

- Conduct tests for software and hardware compatibility, ensuring a smooth integration within the company’s IT infrastructure.

- Document technical issues and their resolutions, contributing to the company’s knowledge base.

- Maintain a comprehensive inventory of hardware, software resources, and parts to manage assets efficiently.

- Assist in evaluating the company’s technological purchases, ensuring alignment with business needs and objectives.

- Collaborate with external vendors and service providers as necessary to support IT initiatives and resolve issues.

- Undertake additional tasks and responsibilities as delegated by the supervisor, contributing to the IT department’s success.

Qualifications:

- A minimum of 2-3 years in a Technical Support role, preferably within a consulting environment.

- A Bachelor’s degree is preferred but not required.

- Profound knowledge of Macintosh Systems, OS X, Microsoft Windows, Microsoft Office, Adobe Creative Cloud, Android, iOS and cloud-based technologies.

- Demonstrated ability to deliver an exceptional end-user experience with a positive and solution-focused approach.

- Exceptional communication skills, with the agility to adapt to user needs effectively.

- Availability to respond to after-hour calls, demonstrating a commitment to support.

- Advanced problem-solving skills with the capacity to proactively identify and mitigate potential issues.

- Organized, self-motivated, and exhibits an exemplary work ethic.

- A light level of coding experience is required, showcasing the ability to understand and troubleshoot basic software issues.

- Basic knowledge of Artificial Intelligence, including generative AI, to support evolving technological demands.

BrightHouse, a business division of the Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. We are required to maintain records of the race and gender of all applicants that provide this information voluntarily in connection with our Affirmative Action plan.

Completion of this self-identification form is entirely voluntary. Provision of the following information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

BrightHouse is an E-Verify Employer. Click here for more information on E-Verify.